Privacy Policy

ABC Wellness (“we,” “us,” “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, and share personal information when you use our website, applications, and related wellness services (collectively, the “Service”). By using the Service, you agree to this policy alongside our Terms of Service.

ABC Wellness is operated as an independent brand. We are not affiliated with, endorsed by, or responsible for any other company or wellness studio unless we say so in writing.

We collect information you provide and limited data generated when you use the Service:

• Identity and contact: name, email address, and phone number (including for sign-in verification such as OTP).
• Account and preferences: profile details, wellness goals or onboarding responses you choose to share, and communication preferences where available.
• Transactions: billing and order-related information. Payment card or bank details are handled by our payment partners; we do not store full card numbers on our servers.
• Technical data: device type, browser, approximate location derived from IP, and usage logs needed to operate and secure the Service.

We use personal information to:

• Create and secure your account, including authentication and fraud prevention
• Deliver live or on-demand sessions, memberships, and related content
• Process payments, invoices, and support requests
• Send service messages by email, SMS, or WhatsApp (for example, booking confirmations, reminders, and account notices)
• Improve the Service, analyze aggregate usage, and fix technical issues
• Comply with law and enforce our terms

Where permitted, we may send optional marketing or educational messages. You can opt out of promotional communications using the unsubscribe link or by contacting us, without affecting essential transactional messages.

We do not sell your personal information. We share data only as needed to run the Service, including with:

• Payment processors (such as Razorpay) for billing
• Email and messaging providers for transactional and (if you opt in) marketing
• Cloud hosting, database, and infrastructure providers
• Analytics or security vendors under confidentiality and data-processing terms
• Authorities when required by law or to protect rights and safety

Providers may process data in India or other countries where they operate. We use contractual and technical safeguards appropriate to the nature of the data and the Service.

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. Data in transit is protected using encryption such as TLS where applicable. No method of storage or transmission is completely secure; we encourage strong passwords and careful sharing of login credentials.

We keep personal information only as long as needed to provide the Service, meet legal and accounting obligations, resolve disputes, and enforce our agreements. When retention is no longer required, we delete or anonymize data in line with our internal practices.

Subject to applicable law, you may request access, correction, or deletion of certain personal data, or withdraw consent where processing is consent-based. You can update some information in your account settings. For other requests, contact us using the email below. We may need to verify your identity before fulfilling a request.

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us data, please contact us so we can take appropriate steps.

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and improve the Service. You can control cookies through your browser; disabling cookies may limit some features.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last Updated” date. Material changes may be communicated through the Service or by email where appropriate.